Help & Support
Troubleshooting
These additional steps are temporary while our app completes the certification process with Apple and Microsoft. We're working to simplify the installation process.
macOS: App Can't Be Opened
If you see a message that the app can't be opened because it's from an unidentified developer or that it's "damaged":
- Important: Make sure Fyenance.app is in your Applications folder (drag it there if it isn't)
- If you see a message saying the app is damaged and should be moved to trash, ignore it
- Open Terminal (use Search in top right)
- Copy and paste this command:
xattr -c /Applications/Fyenance.app
- Try opening Fyenance again from Applications folder
The app must be in your Applications folder for these steps to work.
Windows Installation
SmartScreen Warning
If you see a "Microsoft Defender SmartScreen prevented an unrecognized app from starting" message:
- When the SmartScreen popup appears, click "More info"
- Click "Run anyway" at the bottom of the dialog
- If prompted for administrator rights, click "Yes"
This warning appears because we're a new application. The warning will be removed in time as our Microsoft reputation grows.
Administrator Rights Required
If you receive a permissions error or the app won't start:
- Find Fyenance in your Start menu
- Right-click on Fyenance
- Select "Run as administrator"
- Click "Yes" when prompted
Contact Support
Or reach us directly:
License Management
Lost your license key? Enter your purchase email below to recover it:
Check the status of your license key:
Community Hub
Join our community hub to:
- Share feedback and ideas
- Request new features
- Report bugs
- View our roadmap